Qoala Hiring Day 2021

Job Description

• Building the scalable core insurance backend, API integration with partners, Chatbot, OCR and fraud prevention platform
• Building testable component and write the appropriate unit tests
• Evaluating the time required to develop new components and deliver in time
• Writing secured API and concise source-code documentation
• Documenting and presenting your code in code review session and review peer code
• Contribute to our system architecture and design pattern

Qualifications

• Bachelor or Master degree with 3+ years experience in modern language such as Stack, Framework, Nodejs and Golang
• Familiar and have strong knowledge about TDD, Unit Testing, SCM (Git/Bitbucket), Scrum, AWS
• Experience and know how to delivering system that is performance critical and scalable
• Experience in technical ownership with 1-2 products
• Experience with microservice based system
• Good at communication skills, code reviewing, and mentoring
• Experience with Go, Nodejs

Preferred Qualifications (not required, but nice to have)

• Already worked in a Startup environment or already built products at scale
• Machine learning, Chatbot solution, OCR
• Cloud Server/services administration

Hiring Timeline

Job Description

• Providing insight and analysis using engaging visualization
• Supporting the data warehouse design by getting the requirements from a business function
• Supporting the data quality and data integrity of the data warehouse object that the Data Team has designed
• Collaborating with the Data team if new data is needed to be ingested and centralized in the data warehouse
• Validating changes and updates to the datamarts related to the business function
• Training end-users on new reports and dashboards

Qualifications

• Bachelor’s degree from an accredited university or college
• Have a good understanding of using SQL (Python is a plus)
• Two or more years of working experience as a data analyst or in a related field
• Ability to translate business requirements into technical data requirement
• Ability to visualize the business requirements into insightful visualization
• High-level written and verbal communication skills

Hiring Timeline

Job Description

• Design and build business-oriented, and reliable reports that help to monitor business and product performance
• Design and develop an insightful dashboard for business and internal process
• Design and build reporting system that encouraging data-driven decision behavior
• Maintain and monitoring data reliability in existing reports
• Performing Ad-Hoc related data checking, data visualization, data request, and reporting matters

Qualifications

• Experience in Business Intelligence, Data Analytics, or other roles that require strong analytical skill at least for 2-3 years
• Solid experience with a data visualization and dashboarding tool
• Solid experience in designing and building a reporting system
• Proficiency in SQL
• Having a strong business sense
• Good communication skills and teamwork

Hiring Timeline

Business Manager position is open for the following locations.

• Business Manager Jakarta
• Business Manager Medan
• Business Manager Palembang
• Business Manager Surabaya
• Business Manager Makassar
• Business Manager Denpasar
• Business Manager Semarang
• Business Manager Yogyakarta
• Business Manager Solo

Qualifications

• Minimum 3-4 years of experience
• Have a broad agent network (recruiting and maintain agent).
• General Insurance background
• Perform the ability to recruit and business development of agents

Job Description

• You should be looking for recruitment of partners/agents to join with Qoala Plus
• You will be responsible to achieve the target premium
• You will be handled to maintain the active partners/agents

Hiring Timeline

Job Description

• Conduct training modules for mitras and update training material.
• Monitor progress of mitras on a continuous basis..
• Look after training logistics (scheduling, participants, documentation, venue, and budgets).
• Provide useful training modules in video, booklet, and presentation format.
• Conduct app training to help mitras understand more about the platform, and what we provide.

Qualifications

• Insurance Sales Trainer is responsible for conducting a full load of classes and acting as curriculum curator of product areas as assigned. The ideal candidate should be a great communicator with the ability to effectively describe complicated ideas to different audiences (mitras). They must be highly organized, proficient in time management, and possess excellent public speaking skills.

Hiring Timeline

Job Description

• Offering products by telephone to customers
• Deliver explanation about the product to the customer
• Able to achieve sales goal and target
• Build a good relationship with customers – following up customer’s inquiries to related parties
• Liaise with other representatives/related parties

Qualifications

• 1-2 years experience as Telesales
• Has worked as Telesales in an insurance company
• Confident in cold calling customers
• Understanding of insurance product will be a plus
• Possess good communication skills (English is a plus)
• Friendly and customer-oriented

Hiring Timeline

Job Description

• Engage with the Mitra inquiries in all digital channels
• Actively communicate with the existing community/Mitra to build the relationship
• Organize and participate in events to build community and boost brand awareness
• Liaise with other departments to stay updated on new marketing initiatives, product and service developments, and to ensure brand consistency.
• Monitor and analyze the Mitra implemented activation campaign periodically
• For Activation Team Lead: Manage the Activation Associate team and ensure the fulfillment of the Activation Team’s OKR

Qualifications

• Experience launching community initiatives
• Excellent in verbal communication and writing skills
• Knowledge of online and offline marketing channels
• People Person/sociable

Hiring Timeline

Job Description

• Engage with the Mitra inquiries in all digital channels
• Actively communicate with the existing community/Mitra to build the relationship
• Organize and participate in events to build community and boost brand awareness
• Liaise with other departments to stay updated on new marketing initiatives, product and service developments, and to ensure brand consistency.
• Monitor and analyze the Mitra implemented activation campaign periodically

Qualifications

• Able to build a good relationship with agents
• Understanding of insurance product will be a plus
• Have a great enthusiasm and manner
• Experience launching community initiatives
• Excellent verbal and writing skills
• Knowledge of online and offline marketing channels
• People Person/sociable

Hiring Timeline

Job Description

• Create initiatives to increase activation in lead/lagging indicators for Mitras of Qoala Plus both from online and offline efforts
• Coordinate with the business, growth, content, and the rest of the activation team to launch, test, and scale new initiatives
• Manage the performance of the cohorts and their engagement through multiple communication channels in tandem with the business team, customer service, and activation team
• Increase engagement and overall NPS of cohorts in relation to Qoala’s brand perception
• Scale initiatives to many other cities and communities with great efficiency

Qualifications

• Experience in optimizing and activating salesforce cohorts
• Experience and extensive knowledge in growth hacking from offline and online means such as Google Ads, Facebook Ads, social engineering, telesales, etc
• Experience in multiple cities in Indonesia is a major plus
• Independent self-starter that can plan and execute his/her own initiatives and pivot accordingly when required
• Data-driven in all approach to uncover new trends and insights
• Advanced research skills for current trends and competitor benchmarking
• Excellent English skill both written and oral

Hiring Timeline

Job Description

• Responsible for all the complaints from customers through email in a timely, empathetic, and professional manner.
• Reviewing documents claims that already submitted by customers based on company guidelines and SOP.
• Continuously learning improvement for upcoming new products and services available in the company.
• Ability to work in one or multiple queues over various customer contact channels.
• Engage with every process.
• Created impactful response for the customer concern.
• Demonstrated great empathy in any situation while dealing with angry customers.

Qualifications

• Experience in Customer Service Experience including 1 year inbound, outbound & manage email support experience.
• Proficient in English both written and spoken ability.
• Strong interpersonal and communication skills with the ability to communicate effectively in a wide range of situations.
• Have a can-do attitude.
• Demonstrate ability to analyze data, using the data to drive decision making.

Hiring Timeline

Job Description

• Capable to create animation video or video editing

Qualifications

• At least 1-year of experience designing social media content
• Up to date about the newest design trends

Hiring Timeline

Job Description

• SEO Content technical Analysis & implementation.
• Perform ongoing keyword research discovery for expansion and optimization.
• Research and analyzing competitor’s content strategy and adapt to compete.
• Responsible for planning, editing, and publishing articles on websites.
• Work with editorial and content writers to drive SEO in content creation
• Develop and implement a link building strategy.

Qualifications

• Education any field
• Minimal experiences 3 years
• Required skillsets:
  • Advance Keywords Research
  • On-Page SEO Technical (Medium Level)
  • Off-Page SEO Fundamental (Medium Level)
• Experienced with the following web tools:
  • UberSuggest, SEMRush, Ahrefs
  • Google Analytics, Google Search Console

Hiring Timeline

Job Description

• Creating content for Qoala Plus Business Team request
• Support content creation for Qoala Plus Activation/Growth request
• Supporting UI/UX Content for Qoala Plus

Qualifications

• Highly imaginative and able to write thoughts in creative ways
• Excellent writer, editor, and proofreader, with excellent language skills in English and Indonesian
• Able to communicate their thoughts clearly

Hiring Timeline

Job Description

• Manage and coordinate all digital marketing activities
• Manage all performance marketing channels inc. paid ads
• Support the goals set in the marketing plan
• Work closely with the growth team
• Translate the company’s objectives into marketing strategies
• Optimizing all the performance campaign
• Monitor and analyze all the campaign performance periodically
• Make sure achieving the business and marketing goal

Qualifications

• Google Adwords and Analytics Certifications are a plus
• Extensive experience and knowledge of Google Adwords, Google Analytics, Bing Ads, Facebook Ads, etc.
• Strong analytical skills must
• Excellent eye for details
• Ability to work independently as well as in a team
• Proactive attitude
• Excellent project management skills
• Excellent English skills, both written and oral

Hiring Timeline

Job Description

• Prepare budgeting and forecasting, cost control, and monitor the budget vs actual by closely liaise with all business partner/department heads to obtain and compile all financial data in a timely manner.
• Monitor and perform detailed profitability analysis by profit center/business model up to operational profit level.
• Challenge and stress test the assumptions being proposed by cross-function teams for business plan/budget/forecast and drive business model P&L reviews/margin governance.
• Increase promotion efficiency by establishing promotion review culture and driving actions coming out of post evaluations (i.e. pre and post ROI evaluations)
• Ensure the integrity and accuracy of reporting by challenging any outliers or inconsistency on the actual financial data.
• Collaborate with other finance teams and manage reporting, compliance, and controls projects.
• Ultimately, the analysis will provide the insights that allow us to provide accurate financial recommendations to management for decision-making purposes on the strategy level.

Qualifications

• Minimum 3 years experience
• Minimum Bachelor of degree

Hiring Timeline

Job Description

• Handle all appropriate tax returns, including but not limited to, computation, preparation, filing, and payment as required by taxation authority.
• Perform a tax planning process until the execution level and ensuring a smooth process in overall tax compliance, accuracy, and timeliness of the company’s tax reporting.
• Identify and mitigate tax risks by improving processes and implementing best practices.
• Coordinate with Regional Tax on the overall tax audits process.
• Coordinate with Internal Shared Services on all matters relating to statutory requirements and General Ledger on a monthly/quarterly/yearly basis as needed.
• Responsible to handle the overall process of the annual financial audit.
• Manage ongoing relationships with external consultants and advisors to ensure the organization receives satisfactory standards of service.

Qualifications

• Minimum 3 years experience
• Minimum Bachelor of degree

Hiring Timeline